Frequently Asked Questions & Answers (FAQs)

Section 1: Company and Policy Overview
1) Q: What is Block Engines?
A: Block Engines is a leading online retailer specializing in remanufactured powertrain components, including engines, transmissions, cylinder heads, and transfer cases, backed by our comprehensive warranty and customer-first policies.

2) Q: Where is Block Engines located?
A: We operate nationwide from our support hub in the United States. Our online storefront serves customers across the U.S., supported by our domestic shipping network.

3) Q: What products do you offer?
A: We offer remanufactured engines, remanufactured transmissions, remanufactured cylinder heads, and remanufactured transfer cases.

4) Q: Do you offer core exchanges or core credits?
A: We operate on a direct purchase basis with no mandatory core charges. If you want to sell your old core back to us, we can purchase it and add credit to your purchase.

5) Q: What is the warranty on Block Engines products?
A: All remanufactured powertrain products are covered by a 7-year, 1,000,000-mile warranty, whichever comes first.

6) Q: Is there a 30-day return policy?
A: Yes. We offer a 30-day refund/return window from the date of delivery.

7) Q: Do you offer free shipping?
A: Yes, we provide free shipping on all orders $1,000 and above within the United States.

8) Q: How long does shipping take within the U.S.?
A: Standard delivery takes 3–5 business days, with 0–2 days processing time before shipment.

9) Q: What are your business hours?
A: We’re open Monday through Saturday, 9:00 AM to 5:00 PM local time.

10) Q: How can I contact Block Engines?
A: You can reach us at support@blockengines.com or via our website contact form during business hours.

Section 2: Ordering and Payments
11) Q: How do I place an order?
A: Browse our catalog, add items to your cart, and follow the checkout steps. You’ll enter shipping info, select a payment method, and confirm your order.

12) Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and secured payment options through our checkout processor.

13) Q: Do you offer financing or payment plans?
A: We currently offer standard payment at checkout. For financing options, please contact support to discuss available programs.

14) Q: Can I modify my order after placing it?
A: Modifications may be possible within a short window after placement. Contact support immediately to review options.

15) Q: How do I know if a product fits my vehicle?
A: Each product page includes compatible vehicle information, part numbers, and fit notes. If in doubt, contact support with your vehicle details for confirmation.

16) Q: Do you sell to businesses or wholesalers?
A: Yes. We welcome business inquiries. Please contact our sales team to discuss bulk pricing and terms.

17) Q: Are there any setup fees or hidden charges?
A: No. Our pricing is transparent, with no hidden fees. The price shown at checkout is the total price.

18) Q: Can I track my order?
A: Yes. You’ll receive a tracking email once your order ships. You can also track from your account on our site.

19) Q: What if I receive a damaged item?
A: Report damage within 30 days of delivery. We’ll guide you through exchange or return options and arrange replacements promptly.

20) Q: Do you offer price matching?
A: We evaluate price-matching requests case-by-case based on product, condition, and available promotions. Contact support for assistance.

Section 3: Core/Trade-in Details
21) Q: What does “no core charge” mean?
A: It means you don’t pay a core charge at purchase. Core charges are not required, but you can still sell your old cores to us for credit if you wish.

22) Q: How do I sell a core to Block Engines?
A: Contact support with details about your core (part type, condition, and Vehicle/Engine information). We’ll review and provide a credit offer.

23) Q: Will I receive credit for my old engine at the time of purchase?
A: If you opt to sell your core to us, we’ll apply the credit to your current purchase as agreed.

24) Q: What happens if the core I send doesn’t meet criteria?
A: We review cores on receipt. If a core doesn’t meet criteria, we’ll discuss options, including return or adjusted credit.

25) Q: Are there restrictions on which cores you accept?
A: Acceptable cores typically include engines, transmissions, cylinder heads, or transfer cases that meet our inspection standards. Contact support for details.

Section 4: Warranty and Returns
26) Q: What does the 7-year, 1,000,000-mile warranty cover?
A: The warranty covers defects in materials and workmanship under normal use. Details and exclusions are provided in our warranty policy.

27) Q: How do I file a warranty claim?
A: Contact support with your order number, product details, and description of the issue. We’ll guide you through the claim process.

28) Q: Are there any warranty exclusions?
A: Yes. Common exclusions include misuse, improper installation, lack of maintenance, or aftermarket modifications. Full terms are in the policy.

29) Q: How long does a warranty claim take to resolve?
A: Resolution times vary by case, but we aim to expedite claims with timely communication and clear next steps.

30) Q: Can I return a product after 30 days?
A: Our standard policy allows returns within 30 days of delivery. After that, please contact support for options.

31) Q: How do I initiate a return?
A: Open a return request through your account or contact support. We’ll provide a return authorization and shipping instructions.

32) Q: Do returns require the product to be unused?
A: Yes, returned items should be in original condition and packaging unless otherwise specified.

33) Q: Will I receive a full refund on a returned item?
A: Refunds are issued to the original payment method for eligible returns within the policy guidelines.

34) Q: Do you offer exchanges?
A: Yes. We support exchanges for different parts or configurations when eligible and available.

35) Q: How is the shipping fee handled for returns?
A: Return shipping policies vary; we’ll provide specific instructions at the time of the return request.

Section 5: Shipping and Delivery
36) Q: Do you ship internationally?
A: At present, free-ship promotion applies within the United States. International shipping policies can be discussed with support.

37) Q: How is shipping calculated for orders under 1,000?

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38) Q: Do you offer expedited shipping?
A: Expedited options may be available at checkout for an added fee. Availability depends on item and destination.

39) Q: How is packaging handled for sensitive components?
A: We use protective packaging and enhanced cushioning for sensitive powertrain parts to minimize transit risk.

40) Q: What carriers do you use?
A: We partner with trusted carriers to ensure reliable delivery, chosen automatically by the system based on destination.

41) Q: Do you provide signature on delivery?
A: Signature requirements may be applied for high-value orders to protect both you and us.

42) Q: What if my shipment arrives late?
A: Please contact support. We’ll investigate

43) Q: Do you ship to P.O. boxes?
A: Most shipments require a physical address. Please contact support to discuss exceptions.

44) Q: How do I change the shipping address after purchase?
A: Contact support immediately. We’ll check if the order has shipped and advise on possible changes or rerouting.

45) Q: Can I combine multiple items into one shipment to save on shipping?
A: If items are compatible for a single shipment and stock is available, we may consolidate. Contact support to request.

Section 6: Product Specifications and Compatibility
46) Q: Where can I find product specifications?
A: Specifications are listed on each product page, including compatibility notes, part numbers, and performance details.

47) Q: How do I verify compatibility with my vehicle?
A: Compare your vehicle’s make, model, engine type, and year with the product’s compatibility notes. If unsure, contact support with your VIN.

48) Q: Are remanufactured parts as reliable as new parts?
A: Yes. Our remanufactured components meet or exceed OEM specifications and are tested for reliability.

49) Q: Do you offer performance upgrades or upgrades options?
A: We focus on reliable remanufactured powertrain components. Upgrades may be available on select items; contact support for options.

50) Q: Do you provide installation guides?
A: We provide installation notes and compatibility information. For complex installations, consult a professional mechanic.

51) Q: Do you guarantee the fit after installation?
A: Our parts are manufactured to precise specifications. If there is a fit issue attributable to the part, contact support for assistance.

52) Q: Can I see a diagnostic or testing report for a remanufactured part?
A: Many products include test and inspection details in the product page or upon request. Contact support for specifics.

53) Q: What if I need a replacement due to a defect during installation?
A: File a warranty claim with details of the defect. We’ll guide you through the replacement process under warranty.

Section 7: Returns, Refunds, and Customer Satisfaction
54) Q: What is the process for returning a product?
A: Initiate a return within 30 days, receive a return authorization, ship the item back in original packaging, and we issue a refund after inspection.

55) Q: Will I be charged a restocking fee?
A: Restocking fees are not typically applied to standard returns. Some exceptions may apply; we’ll inform you at the time of return.

56) Q: How long does it take to receive a refund?
A: Refund processing typically takes 5–7 business days after the return is received, depending on your bank.

57) Q: Do I need to return all accessories with the product?
A: Please return all original packaging and accessories in good condition to ensure full eligibility for return.

58) Q: Can I cancel an order before it ships?
A: If the order hasn’t shipped yet, we may be able to cancel and issue a refund. Contact support immediately.

59) Q: Do you offer a price adjustment if a product goes on sale after purchase?
A: Price adjustments are considered case by case. Contact support with your order details.

60) Q: What should I do if I receive the wrong part?
A: Contact support within 30 days for a return or exchange. We’ll arrange the correct part or alternative solution.

Section 8: Support and Services
61) Q: How quickly can I expect a response from support?
A: Our team aims to respond within 1–2 business days during operating hours.

62) Q: Can I schedule a call with a sales or support representative?
A: Yes. Contact us to arrange a convenient time for a call.

63) Q: Do you offer installation or mechanical support?
A: We provide product information and guidance; for installation support, we recommend professional mechanics or technicians.

65) Q: Do you provide technical documentation for engineers?
A: Yes. We can share specifications, testing results, and installation notes upon request.

66) Q: Can I request product samples or demonstrations?
A: We generally do not provide samples, but we can offer detailed product information and case studies.

Section 9: Environmental and Sustainability
67) Q: Are Block Engines parts remanufactured using environmentally friendly processes?
A: Yes. Our remanufacturing process emphasizes quality and environmental responsibility, with strict standards.

68) Q: Do you recycle cores or scrap materials?
A: Core programs follow environmental guidelines to ensure responsible handling and recycling where possible.

69) Q: Do you offer recycling options for old engines or parts?
A: We can discuss core purchase options and responsible disposal or recycling where applicable.

Section 10: Shipping, Returns, and Policies Summary
70) Q: What should I do if I need to change my order after it’s placed?
A: Contact support as soon as possible to review possibilities for changes or cancellation.

71) Q: Do you offer bulk shipping discounts?
A: For larger orders, we can discuss shipping options and potential discounts. Contact sales for details.

72) Q: Is there a restocking fee for returns?
A: Generally no, but certain items or circumstances may incur a restocking fee. We’ll notify you if applicable.

73) Q: How do you ensure the security of my payment information?
A: We use industry-standard encryption and secure payment processors to protect your data.

74) Q: Can I request a formal invoice or purchase order?
A: Yes. We can generate a formal invoice or provide a purchase order to support business procurement.

Section 11: Product Availability and Stock
75) Q: What happens if a product is out of stock?
A: We notify you and may offer alternatives or a restock ETA. You can choose to wait or receive a substitute.

76) Q: Can I reserve a product?
A: We can hold items for a short period upon request, subject to stock and policy.

77) Q: Do you offer backorder options?
A: Backorder options depend on stock and demand. Contact support for availability.

Section 12: Product-Specific FAQs (Engines, Transmissions, Cylinder Heads, Transfer Cases)
Engines
78) Q: Do you offer different engine configurations (V6, V8, inline-four, etc.)?
A: Yes. Our catalog includes a range of configurations. Check product pages for specifics.

79) Q: What indicators show an engine is remanufactured?
A: Remanufactured engines undergo disassembly, cleaning, inspection, and reassembly to precise standards, with testing results available on request.

80) Q: How long does an engine remanufacturing take?
A: Turnaround times vary by model and stock. We provide an estimated lead time at checkout.

Transmissions
81) Q: What types of remanufactured transmissions do you offer?
A: We offer a range of automatic and manual remanufactured transmissions suitable for different applications.

82) Q: Do you provide transmission component compatibility information?
A: Yes. Product pages include compatibility notes and part numbers.

Cylinder Heads
83) Q: Are cylinder heads remanufactured with new valves and guides?
A: Yes. Our remanufacturing process includes new components and precision machining where required.

84) Q: Do you test cylinder heads for compression and leak-down?
A: Yes. All remanufactured cylinder heads undergo testing to ensure performance standards.

Transfer Cases
85) Q: Do you remanufacture all transfer case models?
A: We remanufacture a wide range of transfer case models. Check product pages for exact compatibility.

86) Q: Are transfer cases tested for engagement and gearing?
A: Yes. Thorough testing ensures proper engagement and gear operation.

Section 13: About Pricing and Promotions
87) Q: How do promotions apply to my order?
A: Promotions apply at checkout per the promotion’s terms and conditions. Some exclusions may apply.

88) Q: Do you offer loyalty rewards or repeat customer discounts?
A: We periodically offer loyalty programs and volume discounts. Contact support to inquire about current programs.